At Dropfa, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform, including our mobile application and website.
1. Information We Collect
When you use Dropfa, we may collect the following types of information:
a. Personal Information
- Full name, email address, phone number
- Billing and shipping addresses
- Payment information (e.g., mobile money, bank card details)
b. Non-Personal Information
- Device type, operating system, IP address
- Browsing behavior within the app
- Cookies and analytics data
c. Optional Information
- Profile pictures or additional personal data you voluntarily provide
- Feedback, reviews, and communication with our support team
2. How We Use Your Information
We use your information to:
- Process your orders and payments
- Facilitate product delivery and returns
- Improve our platform and user experience
- Communicate important updates, promotions, or offers (with your consent)
- Prevent fraud and unauthorized activities
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share data in the following cases:
- With trusted partners and service providers to fulfill orders, payments, or delivery
- To comply with legal requirements or respond to lawful requests
- In case of merger, acquisition, or sale of assets, with prior notice
4. Data Security
- We implement industry-standard security measures to protect your data.
- Sensitive information, such as payment details, is encrypted using secure protocols.
- Access to your personal data is limited to authorized personnel only.
5. Data Retention
- Personal data is retained only as long as necessary to provide services or meet legal obligations.
- After that period, data is securely deleted or anonymized.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent at any time
To exercise these rights, contact our support team at contact@dropfa-app.com.
7. Cookies and Tracking
- Dropfa uses cookies and similar technologies to enhance your experience and analyze platform usage.
- You can choose to disable cookies in your browser, but some features may not function properly.
8. Children’s Privacy
- Dropfa does not knowingly collect personal information from children under 18 years old.
- If we become aware that we have collected information from a child, we will delete it promptly.
9. Changes to This Privacy Policy
- We may update this Privacy Policy to reflect changes in our practices or legal requirements.
- Updates will be posted in the app and on our website.
- Continued use of Dropfa after updates constitutes acceptance of the new Privacy Policy.
10. Contact Us
For any questions, concerns, or requests regarding your personal data, please contact us:
Address: 195, Kabambare, Lingwala, DR Congo
- Email: contact@dropfa-app.com
- Phone / WhatsApp: +243 840420653
- Address: 195, Kabambare, Lingwala, DR Congo